Posted: Tue Apr 24, 2012 1:03 am Post subject: ITIL book recommendations
I'd like recommendations on ITIL and ITSM books that provide a deeper understand of each (or both together, as the case may be).
I'm looking to learn about the principles and pratices, and read about real-world applications of them. I'd like to be able to use this information to help IT organizations optimize their own operations.
I have not yet read the actual ITIL books - would these books suit my purpose? Although I intend to go beyond my foundation certification for ITIL, my purpose right now is not to study for a test, but to understand practical applications and principles and their use in the real world.
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