Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Sat Jan 14, 2012 8:37 am Post subject:
How can you schedule a change that has not even been requested, never mind planned and approved?
Also, why would change management react to receipt of an incident or a problem? Would not the correct course be to redirect them to the respective incident and problem managers?
Although incidents and problems can lead to identifying a required change, there is no theoretical reason for the change management process to be formally aware of incidents and problems.
An RFC is not a piece of paper (electronic or otherwise). It is a request for a change. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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