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ITIL :: View topic - BRM for external customers
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BRM for external customers

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Joined: Feb 04, 2012
Posts: 1

PostPosted: Sat Feb 04, 2012 10:31 pm    Post subject: BRM for external customers Reply with quote


We have an ITIL based Business Relationship Management process.

We have:

- internal customers (so we're looking at the role of the Types I and II provider)
- and we have external customers (so we're looking at the role of the Type III provider)

Hence our Business Relationship Management process is written for the provider in its capacity as Types I, II and III.

Is this compatible with ITIL and ISO 20000?

Thank you and regards. Question
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Joined: Mar 04, 2008
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Location: Helensburgh

PostPosted: Mon Feb 06, 2012 4:19 am    Post subject: Reply with quote

1. there is no suc hthing as compatibility with ITIL.

2. (caveat: I'm only able to talk about the 005 version) There is nothing in wht you have told us that could render your system incompatible with ISO20000.

The test must be: do you meet the requirements for each of your customers? whether this is done through one set of procedures or different procedures for each customer group (or even for each customer) is not relevant to the standard, so long as it all works properly.

If you read the standard you will see it is about what you do, mot how you structure it.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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