Posted: Fri Jan 27, 2012 5:15 pm Post subject: Implement ITIL on 3G services
Hi I am working in an organization, in which one of task is to provide & managed 3G services to customers as required. The 3G services are portable device which is used for internet connectivity through which users can perform their work remotely.
I am little bit confuses in implementing ITIL in this area and how can I improve service.
Joined: Mar 04, 2008 Posts: 1884 Location: Newcastle-under-Lyme
Posted: Fri Jan 27, 2012 7:57 pm Post subject:
What are you confused about?
By the by, you do not (cannot) "implement" ITIL. You can do no more than use it as guidance to help improve your service management system. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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