Joined: Mar 04, 2008 Posts: 1891 Location: Helensburgh
Posted: Tue Feb 28, 2012 8:11 pm Post subject:
The best study method by far:
- your knowledge and experience of IT service management
- your temperament and personality
- the amount of time you can devote to it regularly
- your intellectual capacity
- whether you just want another certificate or you would like to gain a deeper understanding of ITSM
- the availability of resources, including books, experienced colleagues, trainers/teachers
Since you did not give us any clues about any of these (all right; one possible inference about one of them), I cannot see how to give you any more detasiled advice. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Thanks Diarmid for your answer, actually i m a help desk analyst and i m planning to work in the IS audit/consultancy domain, i can spend aroud 4/5hr a week for this training, i have an ITIL v3 Foundation training book that one of my collegue gave me. I m not doing the ITIL certification just to have mor certifications, but because i really think it can help me for my career.
I would advise about 4 or 5 weeks at that level of commitment. Make sure that your book overs the new syllabus, released at the end of the year. You might want to try a self-study or e-learning course to direct your learning _________________ Liz Gallacher,
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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