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ITIL :: View topic - Creating reports
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Creating reports

 
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jdavis2017
Newbie
Newbie


Joined: Sep 01, 2015
Posts: 2

PostPosted: Wed Sep 02, 2015 4:53 am    Post subject: Creating reports Reply with quote

Hello,
I'll currently studying for the ITIL Foundation. I just started a new posiiton which my team is responsible for Incident, Problem and Change management. We have statistics for Incidents and Problems so I wanted to create stats for Change Management. Can someone recommend a book or tell me which excel forumlas I can use? I guess the % should focus on failed - success and problematic changes. I was also thinking exception and emergency changes as well.

Right now, I would like to focus on our weekend changes. So, creating a report on Tuesday with the status of the weekend changes. If this is successful than I can create daily and monthly reports. Thank you for your help

Jean
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3375
Location: London, UK

PostPosted: Wed Sep 02, 2015 5:14 am    Post subject: Reply with quote

Jean,

First of all, for change mgmt., you need to ask

what is the purpose of the statistics that you are reporting

what is going to be done with the data

Volume statistics - how many emergency, standard, out of a total

number of failed changes per month

per type, per technology or service

It matters
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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jdavis2017
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Joined: Sep 01, 2015
Posts: 2

PostPosted: Wed Sep 02, 2015 6:50 am    Post subject: Reply with quote

Thank you, John
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