Posted: Wed Sep 02, 2015 4:53 am Post subject: Creating reports
I'll currently studying for the ITIL Foundation. I just started a new posiiton which my team is responsible for Incident, Problem and Change management. We have statistics for Incidents and Problems so I wanted to create stats for Change Management. Can someone recommend a book or tell me which excel forumlas I can use? I guess the % should focus on failed - success and problematic changes. I was also thinking exception and emergency changes as well.
Right now, I would like to focus on our weekend changes. So, creating a report on Tuesday with the status of the weekend changes. If this is successful than I can create daily and monthly reports. Thank you for your help
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