Joined: Mar 04, 2008 Posts: 1893 Location: Helensburgh
Posted: Mon Mar 26, 2012 8:19 pm Post subject:
What to do next for what purpose? _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
I have 7 years experience in Service delivery of IT Industry.
Worked on Incident, Problem and change management during my service delivery in Application development and Maintenance activities, not exactly on definition part.
Now i have started a new role in process consulting area with definition part of problem management.
My aspiration is to gain knowledge in ITIL and to achieve a position of ITIL guru (equal to this).
In my journey what would be my next step. please guide me.
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