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ITIL :: View topic - Help towards a sample exam question from previous paper SLA
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Help towards a sample exam question from previous paper SLA

 
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jonny1990
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PostPosted: Mon May 07, 2012 6:57 pm    Post subject: Help towards a sample exam question from previous paper SLA Reply with quote

Write a Service Level Agreement (SLA) for the following service:

A geographical information system (GIS) used b 45 staff in a number of departments. The application is critical to the business for all departments

Make an assumptions neccessary to complete the SLA.

My view would be to jot down potential headings which are found within a SLA i.e.

Responsibilities
Service Description
Service Availability
Service Scope
Change Management


Any potential advice?

J
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