ITIL book recommendations

[LouisSavalli]

I'd like recommendations on ITIL and ITSM books that provide a deeper understand of each (or both together, as the case may be).

I'm looking to learn about the principles and pratices, and read about real-world applications of them. I'd like to be able to use this information to help IT organizations optimize their own operations.

I have not yet read the actual ITIL books - would these books suit my purpose? Although I intend to go beyond my foundation certification for ITIL, my purpose right now is not to study for a test, but to understand practical applications and principles and their use in the real world.

Thanks in advance.

[Nuno]

Hi,

I believe that the best way is to participate in real-world ITIL implementations or, if not possible, search for ITIL white papers.

There are some good white papers that explain "real" implementations.

Regards

[UKVIKING]

Louis

The books are good reference books on how to use ITIL B.P. in the IT SM world of your organization

The books - all 5 of them - are expensive set of books

Go to the official site and do the following

Get the booklet - which is very high level - like an appetizer first

It is about £15

Then invest in the ITIL books that first deal with the immediate area you are in... then get the rest or get all 5 at once
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter