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ITIL :: View topic - Change failure
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Change failure

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Joined: Oct 01, 2010
Posts: 1

PostPosted: Fri Apr 20, 2012 2:09 pm    Post subject: Change failure Reply with quote

Hi All

One of the SIP has initiated to change the application from one of the Pserver to another Pserver for consolidation...

We have got all the approvals for the same. We have started doing activity and found that one of the hardware ( cable) is faulty and we have replaced it with the another hardware. Afterwards we have completed the change implementation successfully.

We have marked this change as the successful with problems..

My question is whether this change consider as failed change or not...

If so how...

Please throw some light on this...
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Joined: Mar 21, 2012
Posts: 19

PostPosted: Fri Apr 20, 2012 5:46 pm    Post subject: Reply with quote


If you completed the change successfully and got the desired result in the projected timeframe, it was a success.

As part of the review you could discuss the implementation challenges to see if there is anything that can be done to protect from this in future.

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Senior Itiler

Joined: Mar 04, 2008
Posts: 1894
Location: Helensburgh

PostPosted: Sat Apr 21, 2012 9:41 pm    Post subject: Reply with quote


please search this site. There is at least one very comprehensive treatment of the nature of success and failure in changes. I don't have the time right now to recapitulate, but the first thing to worry about and determine is what you need the categorizations for. From that you can work out how to categorize things.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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