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ITIL :: View topic - From CSI perspective,measurements like metrics are required.
Posted: Sun May 06, 2012 4:02 pm Post subject: From CSI perspective,measurements like metrics are required.
From CSI perspective,measurements like metrics are required. Can I look into improving the service or process (New or Old) without measurement rather recommend the solutions to people involved? Need Help in this. Thanks
Joined: Mar 04, 2008 Posts: 1893 Location: Helensburgh
Posted: Mon May 07, 2012 7:32 pm Post subject:
How can you evidence improvement without measuring something?
If you practice the high jump without raising the bar, how do you know you have jumped higher? _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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