Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: RZgv
New Today: 14
New Yesterday: 76
Overall: 143352

People Online:
Visitors: 70
Members: 2
Total: 72 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Changes to backup scripts
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Changes to backup scripts

 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message
ITIL_newbie_1980
Newbie
Newbie


Joined: Jul 23, 2012
Posts: 1

PostPosted: Mon Jul 23, 2012 10:12 pm    Post subject: Changes to backup scripts Reply with quote

Hi,

I would appreciate some advice:

The responsibility for backups has recently changed and they are seeking advice if a change to the Oracle backups needs to go through Change.

The work involves:

1. Creating a new schedule
2. Registration with Oracle Recovery catalogue
3. New backup script

To me this sounds like a service request so would be classed as a standard change. We just need notification of the work on-going ahead. As a lot of changes are going ahead, i would be comfortable in having one request but have it as a staged implementation and manage it as a release.

Comments / suggestions welcomed
Back to top
View user's profile
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Jul 24, 2012 12:59 am    Post subject: Reply with quote

A so-called standard change is still a change. - It still needs change management.

Whether it comes as a service request or a change request is moot. - That's down to little more than how you want to call it.

You can only manage the release activities as a release. - unless you want to confuse everybody.By "staged implementation" do you mean that steps 1, 2 and 3 will be executed in sequence? - is there another way of doing them?

There is a need to stop talking in ITILese and start talking about what you actually do:

If (as seems plausible) this is something that will happen from time to time, then the obvious thing to do is to develop a procedure explicitly to cover it. This procedure will include all the change management activities (including how to liaise with the change management team); all the planning, designing and testing required; all the communications and scheduling required; all the technical actions required; all the verification and review actions required; and, of course, all the authorization actions required.

If you do that and put in place suitable arrangements for process review, improvement and audit, then you should have a viable approach that will not add unnecessarily to your risk and workload.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.