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ITIL :: View topic - Templates for Problem management
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Templates for Problem management

 
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Foundie
Newbie
Newbie


Joined: May 10, 2012
Posts: 2

PostPosted: Thu May 10, 2012 4:50 pm    Post subject: Templates for Problem management Reply with quote

Hi Forummates,

Anyone could please help point to the problem management templates websites or useful hints/pointers about these templates. Smile

Cheers
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Thu May 10, 2012 6:03 pm    Post subject: Reply with quote

It's rude to point.

Seriously, I doubt very much if there is an abundance of problem management templates in the public domain.

Hints and tips, I can do:

1. define the purpose, objectives and scope of your problem management system.

2. establish its policy regime.

3. identify the activities, authorities and controls required to be successful.

4. design the detailed procedures required to perform 3 under the constraints of 2 and within the framework of 1 above.

5. out of this design activity should fall any forms, lists, templates, etc. of use to you.

If you still prefer to use someone else's templates, then it will help if you also have access to their 1-5 above, so that you can see just how well they correspond with your own. Otherwise you are likely to start doing things according to templates, the purpose and appropriate context of which you will be guessing, and it is unlikely to be the same as your own.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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Foundie
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Joined: May 10, 2012
Posts: 2

PostPosted: Thu May 10, 2012 8:23 pm    Post subject: Reply with quote

Diarmid wrote:
It's rude to point.

Seriously, I doubt very much if there is an abundance of problem management templates in the public domain.

Hints and tips, I can do:

1. define the purpose, objectives and scope of your problem management system.

2. establish its policy regime.

3. identify the activities, authorities and controls required to be successful.

4. design the detailed procedures required to perform 3 under the constraints of 2 and within the framework of 1 above.

5. out of this design activity should fall any forms, lists, templates, etc. of use to you.

If you still prefer to use someone else's templates, then it will help if you also have access to their 1-5 above, so that you can see just how well they correspond with your own. Otherwise you are likely to start doing things according to templates, the purpose and appropriate context of which you will be guessing, and it is unlikely to be the same as your own.


Thanks Diarmid. I just asked for the templates to use as a guidelines only. Will modify according to my business needs and policy procedures..

Cheers
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Fri May 11, 2012 1:23 am    Post subject: Reply with quote

How will you spot the gaps?

It's much easier to notice that something doesn't quite fit than that something is missing. Many poorly designed templates will look plausible, but may well lack the important ingredients you may be most likely to miss yourself as well.

I rather feel that if you know enough about what you are doing to successfully modify someone else's templates, then you are nearly there and don't need them and the risks that go with them.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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Boydness
Itiler


Joined: Aug 03, 2012
Posts: 24

PostPosted: Sat Aug 04, 2012 3:47 am    Post subject: Re: Templates for Problem management Reply with quote

Foundie wrote:
Hi Forummates,

Anyone could please help point to the problem management templates websites or useful hints/pointers about these templates. Smile

Cheers


Are you asking about an example process that shows the tasks and associated RACI?

Or maybe the criteria that is established to define when a problem request should be initiated?


Boydness
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