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ITIL :: View topic - Confusing ITIL mock exam question
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Confusing ITIL mock exam question

 
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DasherDan
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PostPosted: Sat May 12, 2012 1:10 am    Post subject: Confusing ITIL mock exam question Reply with quote

Any thoughts on this question, brilliant gents. the question goes this way.

Chose one.

A. Functions are self-contained unit in performing specific types of work and are responsible for specific outcomes

B. Coordination between functions through shared services is vital to avoid technical "silos"

C. A Function is carried out by a person or a team

D. Function may access resources externally in order to provide the specific outcomes required from the functional unit

Ans. D.

My answer was A and my friend chose B. As you can see we were both wrong. Can anyone enlighten us to justify that D is indeed the correct answer. Thanks guys...
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ClaireAgutter
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PostPosted: Sat May 12, 2012 6:40 pm    Post subject: Reply with quote

Well I'm a lady not a gent but I'll weigh in anyway Wink

Where did this question come from? Is it an official (current) paper?

a) Is very close to the ITIL definition of a function
b) Processes usually coordinate functions, not shared services
c) Roles are carried out by people
d) This could be correct

I'd have chosen a) as well as being a stronger answer than d). I'd be interested to know where the question is from because if it's live I can provide feedback to the accreditor.

Claire
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zli
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PostPosted: Tue May 15, 2012 5:10 pm    Post subject: all right Reply with quote

I actually reckon all are right, though the question is about choosing the INCORRECT one.
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DasherDan
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PostPosted: Thu May 17, 2012 12:24 am    Post subject: Reply with quote

Thanks guys..
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DasherDan
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PostPosted: Thu May 17, 2012 12:27 am    Post subject: Reply with quote

Thanks GENTle lady, Claire
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ClaireAgutter
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PostPosted: Fri May 18, 2012 2:26 am    Post subject: Reply with quote

You're welcome! Very Happy
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