Select Interface Language:
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - Help towards a sample exam question from previous paper SLA
jonny1990 Newbie Joined: May 07, 2012 Posts: 1
Posted: Mon May 07, 2012 6:57 pm Post subject: Help towards a sample exam question from previous paper SLA
Write a Service Level Agreement (SLA) for the following service:
A geographical information system (GIS) used b 45 staff in a number of departments. The application is critical to the business for all departments
Make an assumptions neccessary to complete the SLA.
My view would be to jot down potential headings which are found within a SLA i.e.
Any potential advice?
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.