a few ITIL Foundation Exam questions

[zli]

Here are a few mock questions I pasted here for understanding confirmation. Welcome to throw your opinon. Thanks.

1. Which of the following statements BEST describes a Definitive Media Library (DML)?

A. A secure location where definitive hardware spares are held
B. A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and protected
C. A database that contains definitions of all media CIs
D. A secure library where definitive authorised versions of all software and back-ups are stored and
Protected

Answer: B

D is wrong because DML doesn't include "back-ups"?

2. Defining the processes needed to operate a new service is part of:
A. Service Design: Design the processes
B. Service Strategy: Develop the offerings
C. Service Transition: Plan and prepare for deployment
D. Service Operation: IT Operations Management

Answer: A

I chose B because "Define" a process is more strategic.

3. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Continual Service Improvement
B. Business Relationship Management
C. Service Level Management
D. Availability Management

Answer: C

Anybody would like to share the " relationship between SLM & BRM" ?

4. Which process is responsible for monitoring an IT Service and detecting when the performance drops
below acceptable limits?
A. Service Asset and Configuration Management
B. Event Management
C. Service Level Management
D. Performance Management

Answer: B

Why not C?

5. Which of the following is concerned with fairness and transparency?
A. Capacity Management
B. Governance
C. Service Strategy
D. Service Level Management

Answer: B

D?

6. A Know Error has been raised after diagnosis of a Problem was complete but before a workaround has been found. Is this a valid approach?
A. Yes
B. No, the workaround must be found before a Known Error is created
C. No, a Known Error can only be raised after the permanent resolution has been implemented
D. No, a Known Error must be raised at the same time as a problem

Answer: A

I don't agree with it. Without a workaround, it's still an Error, not a Known Error.

7. Which of the following statements about communication within Service Operation are CORRECT?
1. All communication must have an intended purpose or resultant action
2. Communication should not take place without a clear audience
A. 1 only
B. 2 only
C. Both of the above
D. None of the above

Answer: C

why is 2 right as well?

8. Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

A. Service Transition
B. Risk Management
C. IT Service Continuity Management
D. Availability Management

Answer: A

A is right, but B&C don't seem wrong as well.

9. Which of the following Availability Management activities are considered to be proactive as opposed to reactive?

1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
A. All of the above
B. 1 and 2 only
C. 1 and 3 only
D. 2 and 3 only

Answer: B

I reckon 3 is also proactive because monitoring helps foresee and take actions.

[LizGallacher]

These are all straightforward questions, not sure why you are posting them. Your wrong answers show incomplete understanding - how are yoy studying for the exam? do you ave course materials?
_________________
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance