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ITIL :: View topic - Service catalogue (both two-view and three-view types) ?????
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Service catalogue (both two-view and three-view types) ?????

 
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zli
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Joined: May 03, 2012
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PostPosted: Thu May 17, 2012 5:00 pm    Post subject: Service catalogue (both two-view and three-view types) ????? Reply with quote

The two-view is Business Service Catalogue and Techincal Service Catalogue. What is the three-view?
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat May 19, 2012 1:30 am    Post subject: Reply with quote

"the two-view" of what?
"the three-view" of what?

I see no meaning in your question. Please enlighten me.
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jojo2012
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PostPosted: Tue May 22, 2012 3:05 am    Post subject: Reply with quote

I was actually looking at the service catalogue management process section of the ITIL service design book earlier this afternoon.

The book shows an example of the 2 view service catalogue (business & technical) but also shows an example of a three view service catalogue, in this case: technical, retail customer view and wholesale customer view.
I took this to mean that you can define and build views of your service catalogue that have been tailored to your organisation and business need.
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ClaireAgutter
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PostPosted: Tue May 22, 2012 5:42 pm    Post subject: Reply with quote

Hi jojo

You're correct - the diagrams in the SD core volume give you 2 examples of a how a service catalogue can be structured.

The aim is to show customers information that is relevant to them - so a 2 view catalogue hides the supporting services that might confuse customers and only shows them what they need to see. The 3 view catalogue shows different types of customer the information they need.

Claire
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Tue May 22, 2012 8:44 pm    Post subject: Reply with quote

joj

Please also remember that the ITIL books and the examples within are exactly that - examples. If you choose to a 11 view version and it works for you and your service consumers - that is also fine

There is nothing in ITIL that is required
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