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ITIL :: View topic - Incident Handling Issue
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Incident Handling Issue

 
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ikhwan5441
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Joined: May 16, 2012
Posts: 1

PostPosted: Wed May 16, 2012 8:28 pm    Post subject: Incident Handling Issue Reply with quote

Dear All,

I'm Ikhwan from Malaysia. So, i want to know regarding the existing model for incident handling. For your info, i'm as researcher and on the same time doing master degree.

My problem now, i don't know to category the component of incident process. For, can you all explain or help me regarding this issue.

Thanks.
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat May 19, 2012 1:28 am    Post subject: Reply with quote

What do you mean by "existing model"?

"I don't know to category the component of incident process":

do you mean categorize?
do you mean that you regard the incident process as a component? of what?
or do you mean components of the incident process? - at what level and in how much depth?
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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