Service catalogue (both two-view and three-view types) ?????

[zli]

The two-view is Business Service Catalogue and Techincal Service Catalogue. What is the three-view?

[Diarmid]

"the two-view" of what?
"the three-view" of what?

I see no meaning in your question. Please enlighten me.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[jojo2012]

I was actually looking at the service catalogue management process section of the ITIL service design book earlier this afternoon.

The book shows an example of the 2 view service catalogue (business & technical) but also shows an example of a three view service catalogue, in this case: technical, retail customer view and wholesale customer view.
I took this to mean that you can define and build views of your service catalogue that have been tailored to your organisation and business need.

[ClaireAgutter]

Hi jojo

You're correct - the diagrams in the SD core volume give you 2 examples of a how a service catalogue can be structured.

The aim is to show customers information that is relevant to them - so a 2 view catalogue hides the supporting services that might confuse customers and only shows them what they need to see. The 3 view catalogue shows different types of customer the information they need.

Claire

[UKVIKING]

joj

Please also remember that the ITIL books and the examples within are exactly that - examples. If you choose to a 11 view version and it works for you and your service consumers - that is also fine

There is nothing in ITIL that is required
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter