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ITIL :: View topic - RCA for Severity 5 Incident
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RCA for Severity 5 Incident

 
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AshokPandey
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Joined: Jul 09, 2015
Posts: 2

PostPosted: Fri Jul 10, 2015 8:14 am    Post subject: RCA for Severity 5 Incident Reply with quote

Hi All,

I have come across this situation for the first time, where I am being asked to get the RCA done on a P5 incident.
Is it logical to a RCA on the lowest priority incident ?

Thanks
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Kranti
Senior Itiler


Joined: Jun 05, 2015
Posts: 58
Location: Hyderabad ,India

PostPosted: Tue Jul 14, 2015 7:10 pm    Post subject: Reply with quote

There is a nothing wrong to do an RCA for low priority incidents.If your Client strongly believes that the issue re occurrence will have a Major impact or in case the senior stake holders are very much interested to have a RCA then its a mandate

In Proactive Problem Management you some times even do not have an incident and even then you work on a PM ticket to have a permanent solution in place to avoid incidents

Hope this helps . All the very Best !!!
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Kranti Kiran Kumar Gedela

Project Manager - SAP

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AshokPandey
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Joined: Jul 09, 2015
Posts: 2

PostPosted: Wed Jul 15, 2015 5:20 pm    Post subject: Thanks Kranti Reply with quote

Hi Kranti,

Thanks for the input.

I was asking this as it was one of the incident and we never noticed any kind of trend.
But yes you are right, there is no harm in knowing the root cause.

Thanks
Ashok Pandey
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Kranti
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Joined: Jun 05, 2015
Posts: 58
Location: Hyderabad ,India

PostPosted: Wed Jul 15, 2015 5:44 pm    Post subject: Reply with quote

All the very best Ashok
_________________
Kranti Kiran Kumar Gedela

Project Manager - SAP

ITIL® Expert
Prince2®
CSM® CSPO® CSP®
PMI® SAP®
Lean Six Sigma Black Belt ®
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