ITIL Problem Management

[Prasvista]

Hi Everyone,

I am planning to shift my career to BPO to ITSM. I have applied for a role of Problem Manager in a ITSM organization. Can some one who is in Problem Management define the role of problem Manager and the real world challenges of the role as it would help me to learn about it thoroughly. Also i have given my ITIL V3 foundation. so i have a fair knowledge in PM.


Regards,
prasvista

[UKVIKING]

Prasvista

If you sat in an ITIL Foundation course and paid attention to the Problem Managment discussion, then the discussion would have explained what Problem Management is and therefore what a Problem Manager does in Problem Management
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[Prasvista]

John,

I can't afford to pay for such courses. So i collected materials from my friends and tried practicing with real world challenges on my own in my current job. Should i get a chance in ITSM to prove i can deliver my best.


Regards,
Prasanna

[UKVIKING]

Prasvista

The ITIL Foundation exam costs money
The Study material costs money
The foundation course is NOT required but studying the ITIL Material is needed to be done to pass the ITIL Foundation course

Did you take the exam and did you pass ?
If you took the exam and passed, there has to be questions about Problem management

If you used study material - whether you paid for it or borrowed;the information should in study material
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter