Posted: Wed Aug 08, 2012 4:15 pm Post subject: ITIL Problem Management
I am planning to shift my career to BPO to ITSM. I have applied for a role of Problem Manager in a ITSM organization. Can some one who is in Problem Management define the role of problem Manager and the real world challenges of the role as it would help me to learn about it thoroughly. Also i have given my ITIL V3 foundation. so i have a fair knowledge in PM.
Joined: Sep 16, 2006 Posts: 3321 Location: London, UK
Posted: Wed Aug 08, 2012 4:47 pm Post subject:
If you sat in an ITIL Foundation course and paid attention to the Problem Managment discussion, then the discussion would have explained what Problem Management is and therefore what a Problem Manager does in Problem Management _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
I can't afford to pay for such courses. So i collected materials from my friends and tried practicing with real world challenges on my own in my current job. Should i get a chance in ITSM to prove i can deliver my best.
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