The Intermediate level exams are difficult papers and students often have to sit an exam a couple of times.
I would advise you in general to review your answers to identify your weaker areas and cover these areas in the course materials again, and re-do the sample questions that cover these areas.
I would strongly recommend reviewing the Service Operation publication if you have it
Remember that the scenario-based questions can be more challenging than the quiz questions you had in the Foundation. Quiz questions check knowledge, scenario questions check whether you can apply that knowledge. Reading the scenarios very carefully is critical. That sounds obvious, but it is surprising how often students do not read every word.Reviewing each scenario carefully and identifying key points, then reviewing each answer option and highlighting 'positive' and 'negative' statements is the approach I usually recommend. Be very wary of any answers which take a purely technical approach, downplaying the importance of people and processes. Note any comments about the business perspective - if the business is expanding rapidly, or cost-cutting and downsizing, the appropriate response would take account of this.
Remember the examiners expect you to show a management point of view.
Remember when completing your exam that the option you choose should answer the following questions:
Is it 'good ITIL'?
Does it answer the question?
Does it fit the scenario?
Is it management rather than technically focussed?
The most common reasons for not getting the 5 mark answer are because the candidate does not ensure that all three of these conditions are met.
If you have the time, I recommend buying the following book. it costs about £30 GBP, and is available from Amazon and other bookshops
Passing Your ITIL Intermediate Exams
ISBN 10: 0113310994
ISBN 12: 9780113310999
Published Date: 11 January 2010 _________________ Liz Gallacher,
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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