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Posted: Thu Sep 20, 2012 6:27 am Post subject: Change Model
Which of these should a change model include?
1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
A. 1, 2 and 3 only
B. All of the above
C. 1 and 2 only
D. 2 and 4 only
Joined: Sep 16, 2006 Posts: 3118 Location: London, UK
Posted: Thu Sep 20, 2012 5:29 pm Post subject:
E - The members of the ITIL Community Forum does not answer exam questions - ever. While the members will discuss the choice made by the poster, the members feel that answering the question for the poster robs the poster of the education process _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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