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SharonSmith
Newbie
Joined: Sep 19, 2012
Posts: 15
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 Posted: Thu Sep 20, 2012 6:23 am Post subject: Service Operation |
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Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
A. To decide how IT will engage with suppliers during the service lifecycle
B. To proactively prevent all outages to IT services
C. To design and build processes which will meet business needs
D. To deliver and manage IT services at agreed levels to business users and customers |
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3115
Location: London, UK
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| Posted: Thu Sep 20, 2012 5:30 pm Post subject: |
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E - The members of the ITIL Community Forum does not answer exam questions - ever. While the members will discuss the choice made by the poster, the members feel that answering the question for the poster robs the poster of the education process
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John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter |
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Diarmid
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Joined: Mar 04, 2008
Posts: 1883
Location: Newcastle-under-Lyme
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| Posted: Thu Sep 20, 2012 6:47 pm Post subject: |
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"Service lifecycle" is such a pretentious phrase. Still, it's not as bad as "project lifecycle".
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718 |
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maximus
Newbie
Joined: Sep 20, 2012
Posts: 6
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| Posted: Fri Sep 21, 2012 3:40 am Post subject: Service Operation |
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I think Sharon it must be "D" as SO meant to deliver agreed service to the end customer also abiding SLA strictly.
Please sugeest |
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SharonSmith
Newbie
Joined: Sep 19, 2012
Posts: 15
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| Posted: Sun Oct 14, 2012 4:30 am Post subject: Service Operation |
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| d is the right answer |
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24sa
Itiler
Joined: Nov 27, 2012
Posts: 23
Location: Mumbai
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| Posted: Tue Dec 11, 2012 6:28 pm Post subject: |
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UKVIKING
Well said Sir.! |
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