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ITIL :: View topic - Configuration Management
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Configuration Management

 
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Oscar
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Joined: Oct 04, 2012
Posts: 5

PostPosted: Wed Nov 07, 2012 6:27 pm    Post subject: Configuration Management Reply with quote

Is configuration Management the most important factor in the Service Lifecyle?
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Nuno
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Joined: Jan 09, 2008
Posts: 6
Location: Lisbon

PostPosted: Thu Nov 08, 2012 8:23 pm    Post subject: Configuration Management Reply with quote

Hi,

Nothing " is the most important factor". You must focus on:
- Everything is working.
- And is usefull for your business.

Regards
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Nuno Mendes Fernandes
Release Management (IPRC, LSS)
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Thu Nov 08, 2012 8:32 pm    Post subject: Reply with quote

Oscar

As Nuno says, Configuration management is important but not the important.

You have to have a good SD FUnction
You have to have a good IM Process.
You have to have a good CCR process
You have to have a good IT SM process

They are all inter linked

However, config mgmt is at the centre of it and it is done well all releated process start from a good point... but it does not mean it is the most important
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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KenLuo
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Joined: Nov 03, 2012
Posts: 55
Location: Singapore

PostPosted: Sat Nov 10, 2012 3:06 am    Post subject: Reply with quote

Well, if you want to implement ITIL, you have to implement some basic functions in Configuration Management to ensure you have data / information to reference when delivering other functions or processes.

If I were you, I would first consider Configuration Management as a support process to others, and how to setup it depends on how to implement others.
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24sa
Itiler


Joined: Nov 27, 2012
Posts: 23
Location: Mumbai

PostPosted: Tue Dec 11, 2012 6:26 pm    Post subject: Reply with quote

Hello All,
In concern to the answer posted above , is the Service Catalog is also the part of CMDB????

and if not then without defining the SPM and Service cataloge can we start basing our CMDB???
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