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ITIL :: View topic - Change Model
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Change Model

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Joined: Sep 19, 2012
Posts: 15

PostPosted: Thu Sep 20, 2012 6:27 am    Post subject: Change Model Reply with quote

Which of these should a change model include?

1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures

A. 1, 2 and 3 only
B. All of the above
C. 1 and 2 only
D. 2 and 4 only
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Senior Itiler

Joined: Sep 16, 2006
Posts: 3379
Location: London, UK

PostPosted: Thu Sep 20, 2012 5:29 pm    Post subject: Reply with quote

E - The members of the ITIL Community Forum does not answer exam questions - ever. While the members will discuss the choice made by the poster, the members feel that answering the question for the poster robs the poster of the education process
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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