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ITIL :: View topic - Can a Service have variable parameters?
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Can a Service have variable parameters?

 
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rickstevens
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Joined: May 09, 2012
Posts: 24

PostPosted: Sun Sep 16, 2012 5:40 pm    Post subject: Can a Service have variable parameters? Reply with quote

Morning All

If we offer a high speed internet service, with varying options for upload and download speeds, should each of the available options be defined as a separate service, or can the high speed internet service exist as one service with a variable parameter?

thanks for any suggestions

Rick
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Sep 17, 2012 4:39 pm    Post subject: Reply with quote

Whatever is appropriate.

All you have to do is ensure that the service levels are properly described including any factors and conditions that affect them.

Why would you have two separately defined services where a single paragraph could probably suffice?

Why would you combine two separately definable services into one if each applies exclusively to different groups of customers?

Why would you combine two separately definable services into one if each may be subject to change independently of the other?

Why would you have two separately defined services when it makes things complicated for your customers when all that is needed is a "check box" option selection within one service?
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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