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ITIL :: View topic - CSI
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Oscar
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Joined: Oct 04, 2012
Posts: 5

PostPosted: Tue Oct 09, 2012 8:15 pm    Post subject: CSI Reply with quote

In ITIL, we have a life cycle phase called as "Continual Service Improvement." I wanted to know why it cannot be changed to "continous" instead of continual. Is there a meaning behind the "continual?'
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Oct 09, 2012 10:44 pm    Post subject: Reply with quote

This is a question for geeks and I have often pondered it. Continual and continuous are so very similar in meaning and it is not often that using the wrong one would lead to a misunderstanding.

If I understand it correctly, think of continuous as being applied to piece of string and continual to the tramp of feet.

Thus you do not embark on one long continuous act of service improvement that goes on forever, but rather you continually embark on specifc and discrete acts of service improvement.
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