Posted: Wed Oct 24, 2012 5:57 pm Post subject: How to prevent or reduce the amount of Incident Tickets?
I am quite new about the Incidents occuring in my ITSM Centre.
It is a small centre which consists of 10 workers (1st Level Support & 2nd Level Support). We are handling a school of around 1000 students.
However, i would like to know how does other company in the outside world PREVENT or REDUCE the amount of Incident Tickets from increasing?
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