Posted: Thu Oct 25, 2012 1:08 am Post subject: Change Management and a new service
How does an entirely new service fit into Change Management? The project to set up the service will have its own change control – but presumably, the PM will need to raise RFCs with the main Change Management process? Would this be one all encompassing RFC or is it best to break it down? If the latter, can you please recommend how?
For one very complex internet telephony project I am tempted to bring it under the umbrella of my Change Manangment process and give it its own CAB.
I must confess that I'm not ITIL qualified, although I am a Change Manager with a process based on ITIL. I've been told that the answer to my problem is Service Transition, but I lost the will to live as I tried to read the book earlier this afternoon so I thought I'd throw myself on your tender mercies...
Joined: Sep 16, 2006 Posts: 3256 Location: London, UK
Posted: Thu Oct 25, 2012 5:12 am Post subject:
The answer is yes, no and it depends
The reason is simple
CM can have different scopes.
1- Operational CM protects Production and controls changes to production via a CAB, CM process etc
2 - Project CM would deal with the issues within a Project before it goes live. PRINCE2 has its own CM porcess that ties into the Project mgmt process and procedures
Now, the question is as follows
DOes the entire project as it starts impact Production in any shape or form ?
Network, facilities, infrastructure for example
Until the project does.. leave it out of CM OPerational side.
It also depends on what CM policy / scope is in place
If your production and test environments are rigorously controlled with CM, thenyes the Project would face milestones where CM is involved. _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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