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ITIL :: View topic - Relation among the ITIL phases of the Life cycle
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Relation among the ITIL phases of the Life cycle

 
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Oscar
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Joined: Oct 04, 2012
Posts: 5

PostPosted: Mon Oct 08, 2012 11:46 pm    Post subject: Relation among the ITIL phases of the Life cycle Reply with quote

How change management can be related to incident management?
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Oct 09, 2012 5:21 am    Post subject: Reply with quote

Why do you want them to be related?

What is the context?
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
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Peter_78
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Joined: Sep 21, 2012
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PostPosted: Tue Oct 09, 2012 8:16 pm    Post subject: Reply with quote

Hi Oscar,

The changes that are made to the IT environment can result in incidents which can quickly go out of control and cause a major impact on the company. Sometimes, changes do often result in unintended consequences even though Information needed to properly evaluate the potential impact of a change is unavailable or inaccurate even though companies may have good change Management by ITIL standards such as minimal unauthorized changes, regular CAB meetings, and a well-defined approval processes.

It may be partly or wholly due to the reason that they assess changes based on procedural correctness as opposed to potential risk and impact, unavailability or inaccuracy to properly evaluate the potential impact of a change, or inadequate testing pertaining to changes and releases owing to a lack of suitable non-production testing environments or a perceived lack of time.
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SharonSmith
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Joined: Sep 19, 2012
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PostPosted: Tue Oct 23, 2012 5:04 am    Post subject: Relation among the ITIL phases of the Life cycle Reply with quote

there is no link
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