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ITIL :: View topic - Implementing ITIL in a Organization of very Large Scale
Posted: Mon Dec 10, 2012 9:56 pm Post subject: Implementing ITIL in a Organization of very Large Scale
Hello All!
Greatings for the Day!
I am an ITIL Process Manager, who has worked on the ITIL process (Mainly that of Service Operations and service Transition pahse). Now I have come to role where We have to Implement the ITIL Process and ITSM tool in an organization.
So my questions is...-- Being part of IT of organization, From where to start???Is good to start with SPM and service catalouge?????
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Tue Dec 11, 2012 3:57 am Post subject:
Firstly, I hope you have not purchased the tools before defining your processes - that makes things more difficult.
Next, the best place to start is where you can make the most gain. No particular process is theoretically best to start at. Analyse how things are done just now and find where the most improvement would be. Then, which ever area you have started with will help bring forward the other areas, if they now seem deficient at the point of interface. Just keep analysing and improving as you go along. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Hello Diarmid!
Greetings for the day...
yes, We wiil start only after pruchasing tool for the same..
What I am confused about is that--- is it fisible to start directly Operations level Process without defining the services in Service Catalog and SLA??
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Wed Dec 12, 2012 1:36 am Post subject:
Where you already have a working environment the important thing is to make improvements, not to be theoretical. If changes are haphazard improve your change management, if incident resolution is "hit or miss" improve your incident management.
If your biggest problem is not knowing enough about your services build your service catalogue. If you do not have SLAs make sure you have formal repeatable means of measuring the services before you commit to service levels. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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