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ITIL :: View topic - CAB for Infrastructure Small changes?
Posted: Fri Sep 16, 2005 4:08 pm Post subject: CAB for Infrastructure Small changes?
Hello everyone,
We are currently looking for ideas on a name we could use to call a meeting for all Infrastrucutre Small Changes.
We currently have a CAB meeting in place for all major changes, but i was wondering if there is any equivalent naming policy in ITIL for Infrastructure change meetings?
If there isn't, can anyone suggest a name or acronym we could use?
Joined: May 27, 2005 Posts: 79 Location: Madrid-Spain
Posted: Sat Sep 17, 2005 12:25 am Post subject: Standard Change and CAB
Hi,
Remember that for ITIL there are "standard changes" and such changes do not need to be approved by CAB or any other committee.
I copy and paste for educational purposes this paragraph from Service Support "Blue Book".
"A standard Change is a change to the infrastructure that follows an established path, is relatively common, and is the accepted solution to a specific requirement or set of requirements. Examples might include an upgrade of a PC in order to make use of specific software, new starters within an organisation, and PC, software and network connections for temporary or seasonal changes to requirements. The crucial elements of a standard Change are that:
the tasks are well-known and proven
authority is effectively given in advance
the train of events can usually be initiated by the Service Desk
budgetary approval will typically be preordained or within the control of the Change requester.
Once the approach has been established and documented, a standard Change process should be developed and promulgated to ensure that such Changes are efficiently processed to support the organisation’s business needs."
Posted: Mon Sep 19, 2005 5:04 pm Post subject: Re: Standard Change and CAB
javierarcal wrote:
Hi,
Remember that for ITIL there are "standard changes" and such changes do not need to be approved by CAB or any other committee.
I copy and paste for educational purposes this paragraph from Service Support "Blue Book".
"A standard Change is a change to the infrastructure that follows an established path, is relatively common, and is the accepted solution to a specific requirement or set of requirements. Examples might include an upgrade of a PC in order to make use of specific software, new starters within an organisation, and PC, software and network connections for temporary or seasonal changes to requirements. The crucial elements of a standard Change are that:
the tasks are well-known and proven
authority is effectively given in advance
the train of events can usually be initiated by the Service Desk
budgetary approval will typically be preordained or within the control of the Change requester.
Once the approach has been established and documented, a standard Change process should be developed and promulgated to ensure that such Changes are efficiently processed to support the organisation’s business needs."
We currently have in place a meeting for Infrastructure changes but it's name is that of an old support group (which has since been renamed, that's why we want to find a new "generic" name for the meeting).
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