Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: MichaelTit
New Today: 3
New Yesterday: 66
Overall: 173804

People Online:
Visitors: 39
Members: 0
Total: 39

Select Interface Language:

Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.

The Itil Community Forum: Forums

ITIL :: View topic - SLA vs SLP
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 


Post new topic   Reply to topic    ITIL Forum Index -> ITIL Service Delivery
View previous topic :: View next topic  
Author Message

Joined: Mar 30, 2015
Posts: 1

PostPosted: Tue Mar 31, 2015 12:36 am    Post subject: SLA vs SLP Reply with quote

can anybody support regarding the difference between Service level agreement and service level package.
Back to top
View user's profile
Senior Itiler

Joined: Mar 04, 2008
Posts: 1893
Location: Helensburgh

PostPosted: Thu Apr 16, 2015 3:48 am    Post subject: Reply with quote

It may be possible to offer a service level package and have it accepted. The record of the acceptance of this package will constitute a service level agreement.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Senior Itiler

Joined: Jun 05, 2015
Posts: 60
Location: Hyderabad ,India

PostPosted: Sat Jun 06, 2015 8:48 pm    Post subject: Reply with quote

Well said Diarmid

SLAs,OLAs,UCs are part of SLM (service Level Management )
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Service Delivery All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.