The five ITIL books can be obtained directly from the publisher's website: HERE
Or as downloadable PDFs:
Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Select Interface Language:
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - I don't know where to start
SantaClaus Newbie Joined: Dec 12, 2012 Posts: 1
Posted: Thu Dec 13, 2012 2:55 am Post subject: I don't know where to start
This is my first post here so please be gentle with me.
As you should all know I run a very complex worldwide logistics operation.
Currently I don't use the ITIL service model but I think that's a mistake.
I need to move with the times. My organisation is complex, I need to consider my reindeers and Elves very carefully. They are the core of my operations team.
So where do I start? How can I improve my service delivery? I'm particularly troubled about how I keep an accurate customer datatbase and then more importantly how I identify the naughty people.
Following all the wet weather recently in the UK I have a particular problem contracting birds to clear moss from the roofs of houses. There is an 'elf and safety issue.
I look forward to you sharing your wisdom.
MikkoH Itiler Joined: Dec 11, 2012 Posts: 20 Location: Finland
Posted: Thu Dec 13, 2012 3:59 pm Post subject:
As you're not paying any taxes or tolls either, shouldn't you look into certain Sicilian organization for help? I'm pretty sure they will have all the answers for your problems, they seem to be running very similar outfit
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.