Posted: Wed Jan 02, 2013 8:46 pm Post subject: Service Catalogue
while dealing with Service Catalogue, Busniess catalogue specification is clear, that it reflaects the Services offered by Business.
My question is about the technical/IT Catalouge, the services which our IT is providing to our busniess.
My organization is providing n numbers of services to its customer, which are specified in Service catalogue. x number of applications and proceeses are contributing to provide each of services.
So in IT catalogue ,
1) should I need to include the details of each application and process individually i.e for contributing each business service what applications are performing and their details , Functinality of each application
2) should I include the only the generic IT service describing the IT framewrok for all these applications as a whole i.e services related to application Maintance, Back Up, Restoration, OS Related, DB related etc.
My question may seem to be confusing, but what I want to ask is all about the contents of catalogue between IT and Business....
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