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ITIL :: View topic - CSI Register Acceptance Criteria
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CSI Register Acceptance Criteria

 
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GOC
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Joined: Feb 18, 2012
Posts: 16

PostPosted: Fri Jan 04, 2013 2:02 am    Post subject: CSI Register Acceptance Criteria Reply with quote

Hi All,

I'm currently the process owner of CSI within our organisation and we currently have a CSI register in place.

Currently all process owners (Change, Problem etc) meet with me on an ad hoc basis, I review what they want to put it on the register and then normally it's added.

We've a stage 2 ISO20k audit pending and i'm currently wrapping a process around CSI but i'm struggling with ideas on acceptance criteria for the CSI Register rather than a "yea that sounds good" approach.

Anyone any ideas or suggestions?

Many Thanks and much appreciated!

Regards,

GOC
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Fri Jan 04, 2013 4:49 am    Post subject: Reply with quote

Measurable benefits. Resource estimates. Costs of not doing it. Urgency and value.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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GOC
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Posts: 16

PostPosted: Fri Jan 04, 2013 6:29 pm    Post subject: Reply with quote

Hi Diarmid,

Thanks for your input, very good feedback.

In your opinion, for example if you were the gatekeeper of the CSI Register and were having a one to one with a process owner who wanted to add something to the register, would you ask them to demonstrate evidence against each of the acceptance criteria before adding?

Also, would you suggest the answer needs top be yes for each or have a points scoring system in place where they needed to receive a certain score?

Many Thanks,

GOC
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Fri Jan 04, 2013 10:10 pm    Post subject: Reply with quote

What you do depends on how far along the track you place the gate. But the gatekeeper is concerned with the readiness to do the work and the quality of the case as well as the value or importance of the work.

If you have point scoring, you have to be careful because the value of the work is most important, but there is not much to be gained if the preparations are poor or the solution poorly thought out. You have to distinguish between projects that are not yet ready to put in the register and those that are not worth doing.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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GOC
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PostPosted: Fri Jan 04, 2013 10:59 pm    Post subject: Reply with quote

Ok. I think in my case i'll boserve the service improvement that the stakeholder is proposing, base it on the suggested acceptance criteria and use a "common sense" approach base on my judgement of the proposal.

On the register it would then be categorised by a method of delivery i.e. Project required, "Just do it" etc.

Thanks again for yout help.
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