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ITIL :: View topic - Requirement for a Remedy Senior Application Developer
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Requirement for a Remedy Senior Application Developer

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PostPosted: Mon Sep 19, 2005 8:16 pm    Post subject: Requirement for a Remedy Senior Application Developer Reply with quote

Hi All,

We have an urgent requirement with our Client at Bangalore, India on permanent hiring. The job description is given below. Please send across your updated profile to immediately if you are interested.

Remedy Senior Application Developer Skill-Set:


ARS Action Request System Version 6.3

ITSM Application Suite - Version 6.0 of Help Desk, Change Management, Asset Management and SLA applications

CMDB Change Management Configuration Database Version 1 or greater

Shared ITSM Application Suite forms/workflow - forms & workflow to be used across all Remedy applications)

Remedy Technical Skills:

Knowledge and experience with BMC/Remedy Action Request System (ARS) version 6.3

Knowledge and experience configuring BMC/Remedy applications via the Configuration Manager (preferably Version 6.0)

Knowledge and experience using and basic customizing of the BMC/Remedy ITSM Application Suite Knowledge & experience with CMDB versions 1.0 or greater (using and extending CMDB)

Knowledge of ARS Licensing, AR System access control as it relates to the Remedy ITSM Suite

Knowledge & experience using the following ARS customization techniques (ie. Tailoring level customizations) in a global Remedy enterprise implementation:

o Modifying shared ITSM Application Suite forms/workflow

o Creating custom home pages for a deployable application

o Creating View and Vendor forms

o Creating relationships between forms & records

o Creating server-side tables

o Creating active links & filters guides

o Creating new form forms & fields and modifying attributes of exiting form & form fields

o Identifying and using ITSM Application Suite Report forms to create a reporting interface on the web

o Ability to use SQL

o Designing and implementing data-driven escalations, time-based escalation policies, automatic assignment workflow, and AR System filters that enforce business rules

o Implementing methods for linking requests and maintaining data integrity

o Designing & coding complex workflow features to bypass apparent limitations of the AR System feature set

o Utilization of all server objects types & extension of Server Objects

o Executing Import and Export functionality for AR System server objects and data

o Building advanced features and workflow for table fields; create guides that perform table loops

o Applying custom Cascading Style Sheets to a web application

o Creating a filter guides

General Remedy Implementation Skills:

Ability to design data-driven or dynamic approaches to workflow to minimize upgrade impact of ITSM Application Suite

Understanding of the Mid Tier architecture used to deliver AR System applications to the web

Ability to create standard and Web-Alternate views to create a custom web interface

Ability to monitor server statistics & basic ARS Development troubleshooting of ARS code

Ability to Understand the uses of the Email Engine and Alert System

Ability Import data into the Remedy application

Ability to Import/export ARS forms & fields

Experience in following an establish naming conventions and standards

Experience in implementing customizations consistent with Remedy best practices

Ability to Troubleshoot ARS code using inherent tools such as logging and the Search Database

Send resumes to


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Senior Itiler

Joined: Mar 12, 2005
Posts: 255
Location: Melbourne, Australia

PostPosted: Tue Sep 20, 2005 12:06 pm    Post subject: Reply with quote

Not applying for the Job, but I have worked in development on Remedy technology and I think you should clarify the 'duties' involved in this position.

While you can expect experienced Remedy developers to match up to the list of skills in most cases (you can't really work with the application without building most of those skills), I really hope you have a team of people with those skills in mind. No one could cope with the workload if that list implies the duties of a single position.

Either that or you have unusually long lead times for the development cycle.

Remedy does have excellent support for Rapid Development, but there are limits !!! Smile

You want it Good, Fast, Cheap? You can have any two.
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