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Posted: Tue Jan 15, 2013 6:43 pm Post subject: Question of ITIL ?
A remote site has recently had its network upgraded. The users are now complaining of slow responses and have heard that this is due to problems with capacity. Who should they contact for assistance?
a) Network Desk
b) Service Desk
c) Capacity Management
d) Problem Management
Joined: Mar 04, 2008 Posts: 1893 Location: Helensburgh
Posted: Wed Jan 16, 2013 10:21 pm Post subject:
O course the real answer is: it depends. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Joined: Sep 16, 2006 Posts: 3494 Location: London, UK
Posted: Thu Jan 17, 2013 5:02 am Post subject:
Ken
Look at the original question
A sentance with multiple phrases doing a setup for a question which asks with 4 choices - exactly how it is on any ITIL Foundation exam - whether in a Self study book or on a self study course
what else could it be ?
ismaelhaider: What do you think the answer is ?
If you answer, I will tell you if you are right or wrong and why _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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