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ITIL :: View topic - Using ITIL Service Strategy to support business outcomes
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Using ITIL Service Strategy to support business outcomes

 
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itsmtek
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Joined: Jan 28, 2014
Posts: 1
Location: India

PostPosted: Wed Jan 29, 2014 11:08 am    Post subject: Using ITIL Service Strategy to support business outcomes Reply with quote

Hello,

I am a beginner. I will be taking my foundation examination soon. However, my book provides an overview of Service strategy without delving into the details.

I would like to know if Service Strategy actually provides concrete guidelines on IDENTIFYING (NOT aligning) services (IT) to support the business needs. Let us suppose, I am an NGO. I would like to implement ITIL. My hope is that ITIL will provide concrete guidance on identifying appropriate services to support my business requirements.
Incidentally, does ITIL provide guidance on how to identify business requirements. It is the obvious starting points in identifying IT services - but how do we get started in identifying what the business requirements are?

Any insights on the topic will be appreciated.

Thank you.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3544
Location: London, UK

PostPosted: Wed Jan 29, 2014 8:36 pm    Post subject: Reply with quote

What does uyour study guide say
What does the ITIL Book called Service Strategy say
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Change Management is POWER & CONTROL. /....evil laughter
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