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ITIL :: View topic - Definition of a BAU Change

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Definition of a BAU Change

ITIL Forum Index -> Change Management

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georgina_webb
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Joined: May 21, 2013
Posts: 1

Posted: Thu May 23, 2013 12:49 am Post subject: Definition of a BAU Change

Hi, -How does ITIL define a BAU change? Does it have to be non service impacting? -Apart from BAU, Normal(Planned) and Emergency, does ITIL have any other Change Categories? I'm looking for a Change Category to describe Frequent Releases made by Third Parties I know a Release is different to a Change but the Company I work for want to get visibility of Third Party Releases via our own Change Control process so I need to wrap them up in change category. Anyone had the same situation or can offer some ideas?

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