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ITIL :: View topic - ITIL and CMM - how does it go hand in hand?
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ITIL and CMM - how does it go hand in hand?

 
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dshaman
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Joined: Aug 22, 2005
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PostPosted: Mon Sep 19, 2005 2:33 pm    Post subject: ITIL and CMM - how does it go hand in hand? Reply with quote

posted something last week but I guess it has been discarded by the admin or it just din make it to the headlines.

anyway, hope to draw some info from all of you gurus on this matter. I'm trying to figure out how ITIL and CMM/CMMi are tied together? Got some info from itilsurvival.com that CMM complements ITIL but the info there is too high level.

notice some postings on this matter further down the threads as well but nothing concrete came of it as yet. Can someone please help to shed some light on this matter?

all help is much appreciated.
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Leif
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PostPosted: Mon Sep 19, 2005 4:12 pm    Post subject: Re: ITIL and CMM - how does it go hand in hand? Reply with quote

dshaman wrote:
posted something last week but I guess it has been discarded by the admin or it just din make it to the headlines.

anyway, hope to draw some info from all of you gurus on this matter. I'm trying to figure out how ITIL and CMM/CMMi are tied together? Got some info from itilsurvival.com that CMM complements ITIL but the info there is too high level.

notice some postings on this matter further down the threads as well but nothing concrete came of it as yet. Can someone please help to shed some light on this matter?

all help is much appreciated.


Hi,

I'm an ITIL-guy without much knowledge of CMM/CMMi, with some use of Google I found this post in an CMM/CMMi forum. This is at least what "they" think differs between the two:

---
I too come from a CMM/CMM(I) background rather than ITIL, but as far as I understand the main difference is that ITIL refers in the main to hardware; whilst CMM is software and CMMI is both.

ITIL does not cover software or documentation or general items within it's standard or any database around it. It is concerned with hardware, hardware assets and the recording of software detail rather than the storage or control of software detail.

CMM Level 2 requires Software Configuration Management and covers planning, identification, change control, baselining and policy. ITIL governs hardware and assets along with their control. I would see ITIL as being useful at CMM Level 5 when conducting Technology Change Management and controlling hardware/software assets and planning deployment across your organisation.

The ITIL organisation is considering including document and software items in the next 'refresh', although there is no date as to when this might be.

Is there a reason why you are CMM Level 2 rather than CMMI? CMMI goes into more detail on the overall product rather than just the software element of the product. It also does it better than ITIL, which again states it is the overall product - but it is just the hardware asset itself.
---
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