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ITIL :: View topic - Case Study
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Case Study

 
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Kennedy
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Joined: Nov 08, 2012
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PostPosted: Fri Feb 08, 2013 2:38 am    Post subject: Case Study Reply with quote

I wanted to know if in the ITIL Foundation classroom training, any type of case studies will be provided so that we will able to relate our organizational scenario to the ITIL Foundation?
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UKVIKING
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Joined: Sep 16, 2006
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Location: London, UK

PostPosted: Fri Feb 08, 2013 5:34 am    Post subject: Reply with quote

As all companies have an IT Department which is being managed via IT Service Management, there is a high percentage chance that any examples - case studies, exercises - are IT oriented in some way
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Kennedy
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PostPosted: Mon Feb 11, 2013 1:33 pm    Post subject: Case Study Reply with quote

Hi John,

Thank you for the reply.

I have just moved from Change management to Release and Deployment Management. So I thought if I am doing the ITIL Foundation along with two others, can we ask the training organization to draw a scenario based on our official environment?
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UKVIKING
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PostPosted: Mon Feb 11, 2013 7:14 pm    Post subject: Reply with quote

Kennedy

THe foundation course instructors may not have the time to create case studies or exercises based on your situation / environment
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John Hardesty
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Kennedy
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PostPosted: Wed Feb 13, 2013 3:30 pm    Post subject: Case Study Reply with quote

Dear John,

Thanks for your reply.

I feel that if the ITIL Foundation class has a case study in which the instructor presents a scenario and explains to the students, then it will be worth. Also they can imagine their own office environments and can implement them when they go back to their organizations.
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Diarmid
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PostPosted: Fri Feb 15, 2013 7:55 pm    Post subject: Reply with quote

Implementing anything on the basis of only the foundation course is a recipe for disaster. The course is an introduction, without the depth to be applied on its own to an implementation.

Especially if you want to "implement ITIL" because that is a non-sequitur.
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