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ITIL :: View topic - Operational Categories for IM
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Operational Categories for IM

 
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davis3792
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Joined: Mar 31, 2006
Posts: 4

PostPosted: Wed Feb 27, 2013 8:36 am    Post subject: Operational Categories for IM Reply with quote

There are no lack of opinions/blogs/articles about categorizations on the web. I even found an article on the web complaining about the lack of useful information on the web about categorizations.

In my situation, I'm looking for operational categorizations for IM. My hope was that I'd look under "Downloads" and see some examples from this community.

Is there a thread where people have contributed categorization examples and their real world experience (good and bad) with them?

Maybe I missed it, but I wasn't able to find anything - and if it was going to be anywhere, I would expect it to be in this forum.

Thanks
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Thu Feb 28, 2013 4:31 am    Post subject: Reply with quote

What are you going to do with your categories? That's what determines how you set them (constrained only by your ability to accurately and consistently assign and calculate them, at acceptable cost).

Using other people's categories is much less likely to be good for you than thinking out what you need in your context.

There have been several discussions on this site concerning categories, but they may have mostly been three or four years ago.
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davis3792
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PostPosted: Tue Mar 05, 2013 4:03 am    Post subject: Reply with quote

Not saying to necessarily to use other people's categories verbatim. I'm talking about revealing patterns through proven examples. I don't buy that every company is so unique that there is not a significant amount of overlap across them.
Patterns patterns patterns...
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Diarmid
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PostPosted: Fri Mar 08, 2013 8:48 pm    Post subject: Reply with quote

The similarities between companies and therefore the parallels are considerable. The problem is identifying the differences which look the same.
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