Passing ITIL Intermediate Exams..Revealed!

[ITIL_guru]

Hi everyone, this is my 1st post, I figured it should be a useful one. This is a cut/paste from my blog on how to pass the intermediate level exams.

I hope this helps.


" Recently I took and passed an ITIL Intermediate level exam (CSI), let me say that this was not an easy task as I invested at least 1 month of going over the subject matter to have full knowledge of it.

I learned a very important lesson when preparing for this exam and the rest of the upcoming exams as I reach for my MALC next year that I would like to share.
What you must remember above all is that these exams are not about knowledge and comprehension, they are about analysis and application (Bloom's Taxonomy).


There are 4 keys aspects to keep in mind during the exam preparation and when sitting for an Intermediate level exam.

1. - Read the question, then read it again!When looking at your sample scenarios (provided for you when you are taking your intermediate level courses), you will need to read the questions first! and then read the question again. I repeat the question, not the scenario associated with the question. What this does is it takes your newly acquired knowledge and giving it a bit of reference as to what your mind should be looking for. For example, "which of the following approaches BEST assists in resolving the issues in the scenario". You now have in your mind what you should be looking for to "resolve" the issue within the scenario, once you have that, then you can go look at the scenario and you have context.

2. - Look for factual ITIL information about the question, All the answers have relevant factual data about ITIL, but all that data may not be relevant to the particular scenario, for example, if the question is related to service desk KPI's, don't get drawn into a factually correct statement about Problem Management.

3. - Have a technique to approaching the exam. I used a technique which takes into account each statement within each answer and then I assign a numeric value to it. Let's say that we have a statement that contributes to the "resolution" of the "issue" within the scenario, if this is the case, I assign a 1, if it does not, I assign a -1, if I am not sure about it, I assign it a 0. At the end of the this exercise I would add (or subtract) and the greatest value would be my answer.

4. - Reach out to the ITIL mentoring community as I did, you will be pleasantly surprised the amount of knowledge you can gain with feedback from subject matter experts.

Good luck:)"