Posted: Wed Mar 27, 2013 10:48 pm Post subject: Service Validation and Testing--any tool recommendations?
My company is getting rolling with applying ITIL concepts to our help desk processes. It won't be long before we'll be looking for a tool. My main interest for the tool is how well it handles Service Validation and Testing.
==> What can you tell me about your experience with tools and service valiation and testing. <==
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