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ITIL :: View topic - Definition of a BAU Change
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Definition of a BAU Change

 
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georgina_webb
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Joined: May 21, 2013
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PostPosted: Thu May 23, 2013 12:49 am    Post subject: Definition of a BAU Change Reply with quote

Hi,

-How does ITIL define a BAU change? Does it have to be non service impacting?

-Apart from BAU, Normal(Planned) and Emergency, does ITIL have any other Change Categories?

I'm looking for a Change Category to describe Frequent Releases made by Third Parties

I know a Release is different to a Change but the Company I work for want to get visibility of Third Party Releases via our own Change Control process so I need to wrap them up in change category.

Anyone had the same situation or can offer some ideas?
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vabs
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Joined: Jul 15, 2013
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PostPosted: Mon Jul 15, 2013 9:29 pm    Post subject: Reply with quote

yes a BAU change should be non-service affecting.

The 3rd party change should be a Normal change with enough notive(atleast 7 days)

Regards
Vabs
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