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ITIL :: View topic - How to show workload in change management
bluecat Newbie Joined: Sep 20, 2012 Posts: 18
Posted: Fri Mar 29, 2013 12:24 am Post subject: How to show workload in change management
I need to give a report on Change Management
1. Will show the workload and pressure
2. Calcualte the Worload (any formula?)
Anybody has any ideas?
Casey Newbie Joined: Jun 28, 2013 Posts: 3
Posted: Sat Jun 29, 2013 6:19 am Post subject:
Start with your change log.
Pull off KPI's
Go back and pull off weekly or monthly figures
You can use things like:
Number of changes
Number of emergency, normal, standard changes
Number of notifications,
Most of my work is on email so I use number of emails into mailbox, number sent, responce time for each received email etc etc..
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