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ITIL :: View topic - Multiple Changes in a Single Change
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Multiple Changes in a Single Change

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Joined: Feb 06, 2015
Posts: 1

PostPosted: Sat Feb 07, 2015 2:56 pm    Post subject: Multiple Changes in a Single Change Reply with quote

Hello ITIL Experts - I am looking for advise on how does ITIL define the unit of changes which could be implemented in a single change ticket. What I am trying to explore if a same change has to be performed on ten different UNIX servers, should the change plan be created for ten different servers using ten different change tickets or all changes could be done using a single change ticket. I also want to mention that these UNIX servers all different in nature and are used for different business purpose. Any suggestions would be very helpful. Thanks.
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Senior Itiler

Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Sat Feb 07, 2015 5:31 pm    Post subject: Reply with quote

ITIL is NOT that bothered.
ITIL is a set of better practice
ITIL are books.
They don't give a shit.

YOU define in your release management policy what is a release, what makes up a release, etc

That will carry over in your CM process - if you define your Change Management policy as well.

You can have 10 individual changes to reflect the business / unix change with a parent change for the entire set or you can have 1 change

your own processes, etc dictate this

The key is to make sure the implementation plan is well defined for all of the servers
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Joined: Jan 11, 2005
Posts: 2

PostPosted: Mon Feb 09, 2015 8:22 pm    Post subject: Reply with quote

Firstly, please understand ITIL is a framework, it is a set of best practices. ITIL does not dictate. There is no "this is the-best-process". We have processes to structure and make things transparent. Now let me look at your scenario:

1. You have multiple servers for different purposes
2. You want to implement same change in a single CR (I don't like to call that a "ticket). It is a Change Request (CR).

Ideally, you should have multiple CRs created. It is definitely a very good practice to tag to another CR if the change is related. When reports are prepared, it'll be easy to map and explain.

If this is a maintenance activity, why not raise a standard CR? You'll only need child CRs to be raised.
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