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ITIL :: View topic - Definition of a BAU Change
georgina_webb Newbie Joined: May 21, 2013 Posts: 1
Posted: Thu May 23, 2013 12:49 am Post subject: Definition of a BAU Change
-How does ITIL define a BAU change? Does it have to be non service impacting?
-Apart from BAU, Normal(Planned) and Emergency, does ITIL have any other Change Categories?
I'm looking for a Change Category to describe Frequent Releases made by Third Parties
I know a Release is different to a Change but the Company I work for want to get visibility of Third Party Releases via our own Change Control process so I need to wrap them up in change category.
Anyone had the same situation or can offer some ideas?
vabs Newbie Joined: Jul 15, 2013 Posts: 5
Posted: Mon Jul 15, 2013 9:29 pm Post subject:
yes a BAU change should be non-service affecting.
The 3rd party change should be a Normal change with enough notive(atleast 7 days)
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