Posted: Tue Apr 16, 2013 12:29 am Post subject: Improvements in Incident Volume
For those of you with formal Problem Management processes implemented within your organization, what sort of percentage reduction in Incident Record volume have you seen year-over-year since 2010 or 2011? I know all organizations are different, but I'm curious to see what improvements (measured in %) you've seen at your organization as your Problem Management processes have become more mature.
Joined: Jan 29, 2014 Posts: 14 Location: Delhi, India
Posted: Fri Jan 31, 2014 1:53 pm Post subject:
In my organization, i have reduced the volume of incidents with below practice changes:
1. Made a strong list of repeated problems and had development and product teams prioritize for implementations.
2. Providing the better training programs to users, to avoid the functionality related incidents which are working as per design.
3. Account team to be aware of the ongoing defects which are in system and categorize into functionality and in turn avoid the duplicate incidents. _________________ ~ Share the knowledge
Madhava Verma Dantuluri
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